Refund policy
Return and Refund Policy — Tathastu Gems Lounge
Last updated: June 2026
Our Commitment
At Tathastu Gems Lounge, we are committed to delivering 100% authentic and energized spiritual products. Certificate availability is specified on the individual product page. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 5 days of delivery if:
- The product received is damaged or broken
- The product received is different from what was ordered
- The product has a manufacturing defect
- The wrong item was delivered
The same return eligibility rules for damaged, defective, or wrong items apply to all products, including discounted, clearance, and special-sale purchases. Please contact us within 5 days of delivery.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been worn, used, or energized by the customer
- Customized or made-to-order products
- Products returned without original packaging
- Perishable or consumable spiritual items
- Products where the authenticity seal is broken
How to Initiate a Return
- Contact us within 5 days of delivery
- Call: +91-9009887770 (Mon–Sat, 12 PM – 8 PM)
WhatsApp: +91-9009778880 - Share the following:
- Your order number
- Photos/video of the damaged or incorrect product
- Reason for return
- Our team will review your request within 24–48 hours
- If approved, we will share the return shipping address
- Pack the product securely in its original packaging
- Ship it back to us — return shipping cost is borne by the customer unless the error is ours
Refund Process
Once we receive and inspect the returned product:
| Refund Type | Timeline |
|---|---|
| Original payment method (UPI, Card, Net Banking) | 5 business days |
| Cash on Delivery orders | Bank transfer within 5 business days |
You will receive an email/SMS confirmation once your refund is processed.
Exchange Policy
We offer free exchange for:
- Wrong product delivered
- Defective product received
Exchange is subject to product availability. If the same product is unavailable, a full refund will be issued.
Cancellation Policy
- Orders can be cancelled within 24 hours of placement for a full refund
- Once an order is dispatched, it cannot be cancelled
- To cancel, contact us immediately at +91-9009887770
Damaged in Transit
If your product arrives damaged:
- Do not accept a visibly damaged package — return it to the courier immediately
- If damage is discovered after opening, photograph it within 5 days of delivery
- Contact us with photos within 5 days of delivery — we will arrange a replacement at no extra cost
Contact Us
For any return or refund queries:
Tathastu Gems Lounge 3 Hanuman Mandir Lane, New Market, Bhopal - 462003 (M.P.) 📞 +91-9009887770 (Mon–Sat, 12 PM – 8 PM) 📧 Contact via website: www.tathastugems.com