Refund policy
Return and Refund Policy — Tathastu Gems Lounge
Last updated: June 2026
Our Commitment
At Tathastu Gems Lounge, we are committed to delivering 100% authentic, certified, and energized spiritual products. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 5 days of delivery if:
- The product received is damaged or broken
- The product received is different from what was ordered
- The product has a manufacturing defect
- The wrong item was delivered
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products that have been worn, used, or energized by the customer
- Customized or made-to-order products
- Products returned without original packaging
- Items purchased during clearance or special sale
- Perishable or consumable spiritual items
- Products where the authenticity seal is broken
How to Initiate a Return
- Contact us within 5 days of delivery
- Call or WhatsApp: +91-9009887770 (Mon–Sat, 12 PM – 8 PM)
- Share the following:
- Your order number
- Photos/video of the damaged or incorrect product
- Reason for return
- Our team will review your request within 24–48 hours
- If approved, we will share the return shipping address
- Pack the product securely in its original packaging
- Ship it back to us — return shipping cost is borne by the customer unless the error is ours
Refund Process
Once we receive and inspect the returned product:
| Refund Type | Timeline |
|---|---|
| Original payment method (UPI, Card, Net Banking) | 5–7 business days |
| Store credit / wallet | 2–3 business days |
| Cash on Delivery orders | Bank transfer within 5–7 business days |
You will receive an email/SMS confirmation once your refund is processed.
Exchange Policy
We offer free exchange for:
- Wrong product delivered
- Defective product received
Exchange is subject to product availability. If the same product is unavailable, a full refund will be issued.
Cancellation Policy
- Orders can be cancelled within 24 hours of placement for a full refund
- Once an order is dispatched, it cannot be cancelled
- To cancel, contact us immediately at +91-9009887770
Damaged in Transit
If your product arrives damaged:
- Do not accept a visibly damaged package — return it to the courier immediately
- If damage is discovered after opening, photograph it within 24 hours
- Contact us with photos — we will arrange a replacement at no extra cost
Contact Us
For any return or refund queries:
Tathastu Gems Lounge 3 Hanuman Mandir Lane, New Market, Bhopal - 462003 (M.P.) 📞 +91-9009887770 (Mon–Sat, 12 PM – 8 PM) 📧 Contact via website: www.tathastugems.com